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Don’t get discouraged by rare instances of working
with difficult people. This course helps employees
and managers identify 7 types of difficult people.
Learn the tips and techniques necessary to make
transforming difficult situations a snap! Added
emphasis is placed on maintaining a high performing
work environment and sustaining long term
relationships.
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Upon completion of this course, managers will be
able to:
- Identify the difference between difficult people
vs. situations.
- Proactively and assertively dissuade difficult
situations before they occur.
- Utilize conflict management techniques to
transform difficult people and situations if they
are inevitable.
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- Welcome & Introductions
- Goal & Objectives
- Difficult Situations vs. Difficult People
- 7 "Typical" Difficult People
- When Conflict is Inevitable: A Review of
Conflict Management Styles and Techniques
- When to Ask for Help
- Wrap-up & Questions
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